General & Features
How to use KineMaster?
I added a video layer, but it was disabled. What to do?
Why can't I find Chroma Key feature?
Can I sync my projects with different devices?
How to rename my projects?
Subscription & Payment
How can I use KineMaster without the watermark and Ads?
Can I have a refund?
How can I cancel my subscription?
Can I use a subscription on my Android device and iOS device together?
I'm a subscriber, but suddenly the watermark appeared. How can I fix this?
I've tried purchasing subscriptions many times, but the payment failed. What should I do?
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Crash & Error
I can’t download assets from the Asset Store. What should I do?
There is a question mark(!) that appears on media files, or/and it says my files are missing. What should I do?
Export & Share
I can't export one of my project. How can I fix this?
How can I share my video on YouTube?
Compatibility & Capabiilty
Can I install and run KineMaster on PCs such as Windows laptops and MacBooks?
On what iOS or iPadOS devices can I install and use KineMaster?
Why can't I import/export 4K video?
What video and audio file formats does KineMaster support?
Various problems occur when editing screen-recording videos. What can I do?
How can I make a lower resolution copy of a video?
License & Copyright
Test Page - draft
Can I use any assets for my videos to be published commercially(for monetization)?
My video on social media received a copyright claim for KineMaster music which I downloaded from KineMaster Asset Store. How can I deal with it?