General & Features
How do I use KineMaster?
How to add music in the video?
Why can't I find Chroma Key feature?
I added a video layer, but it was disabled. What to do?
Can I sync my projects with different devices?
How do I rename my projects?
Subscription & Payment
How do I use KineMaster without the watermark and ads?
Can I have a refund?
How can I cancel my subscription?
I'm a subscriber, but suddenly the watermark appeared. How can I fix this?
When I try to purchase a KineMaster Premium subscription, the payment fails. What should I do?
What is the "KineMaster Account" for?
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Crash & Error
KineMaster keeps crashing. What can I do?
I can't download assets from the Asset Store. What should I do?
There is an exclamation mark(!) that appears on media files, and/or it says my files are missing. What should I do?
Export & Share
I can't export one of my project. How can I fix this?
Compatibility & Capability
How can I make a lower resolution copy of a video?
On what iOS or iPadOS devices can I install and use KineMaster?
Why can't I import/export 4K video?
What video and audio file formats does KineMaster support?
Various problems occur when editing screen-recording videos. What can I do?
KineMaster doesn't support the video format, what should I do?