General & Features

• How do I use KineMaster?
• How to add music in the video?
• Why can't I find Chroma Key feature?
• I added a video layer, but it was disabled. What to do?
• Can I sync my projects with different devices?
• How do I rename my projects?

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Subscription & Payment

• How do I use KineMaster without the watermark and ads?
• Can I have a refund?
• How can I cancel my subscription?
• I'm a subscriber, but suddenly the watermark appeared. How can I fix this?
• When I try to purchase a KineMaster Premium subscription, the payment fails. What should I do?
• What is the "KineMaster Account" for?
• See all 9 articles

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Crash & Error

• KineMaster keeps crashing. What can I do?
• I can't download assets from the Asset Store. What should I do?
• There is an exclamation mark(!) that appears on media files, and/or it says my files are missing. What should I do?

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Export & Share

• I can't export one of my project. How can I fix this?

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Compatibility & Capability

• How can I make a lower resolution copy of a video?
• On what iOS or iPadOS devices can I install and use KineMaster?
• Why can't I import/export 4K video?
• What video and audio file formats does KineMaster support?
• Various problems occur when editing screen-recording videos. What can I do?
• KineMaster doesn't support the video format, what should I do?

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