General & Features

• How do I use KineMaster?
• How can I check resolution capability and add layers?
• Why can't I find Chroma Key feature?
• Can I sync my projects with different devices?
• How do I rename my projects?

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Subscription & Payment

• How do I use KineMaster without the watermark or ads?
• Can I have a refund?
• When I try to purchase a KineMaster Premium subscription, the payment fails. What should I do?
• How do I transfer a KineMaster Premium subscription from Android to Android / iOS to iOS?
• How can I cancel my subscription?
• Can I use a single KineMaster Premium subscription for Android and iOS?
• See all 9 articles

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Crash & Error

• KineMaster keeps crashing. What can I do?
• I can't download assets from the Asset Store. What should I do?
• Media files are filled with slanted lines on the timeline, and/or it says my files are missing. What should I do?
• Will I lose my projects when I delete (uninstall) KineMaster or clear app data?
• How do I back up projects before I delete (uninstall) KineMaster?

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Save as Video & Share

• I can't save one of my projects as a video. How can I fix this?
• I can't save any projects as videos, How can I solve this?

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Compatibility & Capability

• Can I install and run KineMaster on PCs such as Windows laptops and MacBooks?
• On what Android devices can I install and use KineMaster?
• Why can't I edit 4K video or save as a 4K video after editing?
• What video and audio file formats does KineMaster support?
• Various problems occur when editing screen-recording videos. What can I do?
• How can I make a lower resolution copy of a video and what is the 'Transcode' tool for?

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License & Copyright

• Can I use KineMaster assets with videos to be published commercially?
• My video on social media received a copyright claim for KineMaster music which I downloaded from KineMaster Asset Store. How can I deal with it?

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