General

• What is KineMaster?
• How can I remove the "KineMaster" watermark?
• How do I save my project? Will previous projects be deleted if I create a new project?

Supported Formats

• KineMaster only supports up to 720p on my device. Can I use videos recorded at 1080p (FHD) or 4K (UHD, 2160p)?
• What File Formats Does KineMaster Support?
• What is an IDR interval, and why is it sometimes "too large"?

Capabilities & Limitations

• What devices support Video Layers and Chroma Key?
• Which devices and OS versions are currently supported by KineMaster?
• What are the minimum and maximum lengths of a clip when trimming?
• How many audio tracks can be added?

Editing

• Can I use Hotkeys on Chromebooks, or Android devices?
• Can I add music from my own collection to a project?
• How can I move or delete a clip?
• How can I create a new project?

Payment & Subscriptions

• Watermark appears after purchasing your subscription (Android)
• Where can I find information about the subscription products I have purchased?
• Can I cancel or get a refund for a subscription product I have been using?
• Why is there an extra $1 charge when purchasing the application?

Troubleshooting

• Problems Exporting on Android (including "Codec init failed")
• How do I contact Customer Service?