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FAQ
  1. HELP CENTER
  2. iOS
  3. General & Features (EN)
Q. I added a video layer, but it was disabled. What to do?

A video added as a Layer is displayed slashed with dark lines on the timeline when the video's resolution is too high to be supported.

This problem can be fixed by lowering the resolution of the video you are trying to add as a layer.(To lower the resolution of a video, you can use KineMaster. Create a project, simply import the video to the project, and export it with a lower resolution.)

If the problem persists, please contact us via Email Support (KineMaster >> Help & Support >> Email Support) with the following:
- a screenshot showing the timelines.
- a screenshot showing the information on the video added as Layer, to be taken by tapping on the video layer on the timeline and tapping (i) Information menu.